Zircon Homes Pty Ltd (referred to in these terms as Xircon Homes) is committed to treating the personal information we collect in accordance with the Australian Privacy Principles in the Privacy Act 1998 (Cth) (Privacy Act).

A. This Privacy Policy sets out how Xircon Homes handles personal information.
B. Xircon Homes may modify this Privacy Policy from time to time to reflect current privacy practices.
C. In this Privacy Policy “we”, “us” and “our” is a reference to Xircon Homes and includes any entity carrying on business in Australia that is part of the Xircon Homes group of associated entities.

COLLECTION AND HOLDING OF PERSONAL INFORMATION

1. Xircon Homes collects and holds your personal information for business purposes, which includes providing promotional material relevant to you. The types of information we collect includes:

(a) Name, address, phone number, email address;
(b) Financial details such as your bank account details and other information that allows us to transact with you;
(c) Website usage information and your internet protocol (IP) address.

2. It may be necessary in some circumstances for Xircon Homes to collect sensitive information about you in order to provide specific services or for the purpose of improving our service delivery. It is our policy only to collect sensitive information where it is reasonably necessary for our services if:

(a) You have consented; or
(b) We are required or authorised to or pursuant to law (including applicable privacy legislation) to do so.

HOW WE COLLECT AND HOLD PERSONAL INFORMATION

3. Xircon Homes may collect information in a number of ways, including:

(a) In person;
(b) Through our website from any web based enquiries you submit or browsing information;
(c) By email, facsimile or other electronic communication you transmit to Xircon Homes; (d) Over the telephone;
(e) From any contract you enter into with Xircon Homes. (f) Through written correspondence;
(g) From third parties, for example:
i. Social media platforms established and operated by Xircon Homes;
ii. Marketing database.

USE OF PERSONAL INFORMATION

4. The main purpose for which Xircon Homes may collect, hold and use personal information are:

(a) To provide our services;
(b) To respond to your queries;
(c) To communicate with parties to an agreement; (d) To maintain contact with our clients;
(e) To keep clients and other contacts informed of the services we offer, events we hold, and provide tailored services to individuals;
(f) For general management and reporting purposes, such as invoicing and account management;
(g) For recruiting purposes;
(h) For purposes related to the employment of our personnel and providing internal training to our staff; and
(i) Other purposes related to our business.

5. If you do not provide Xircon Homes with the personal information we have requested, we may not be able to complete or fulfil the purpose for which such information was collected, including providing you or our clients with the services we were engaged to perform.

6. Xircon Homes may collect, hold and use personal information about individuals to market our services, including by email, text message, social media platforms and digital media channels.

7. However, individuals always have the opportunity to elect not to receive further marketing information from us by emailing us at admin@xirconhomes.com.au

(a) Please allow 28 Days for your request to be processed.

8. Alternatively, if Xircon Homes has contacted you by email, you may use the unsubscribe function in that email to notify us that you do not want to receive further marketing information from us by email.

9. If Xircon Homes collects, holds or uses personal information in ways other than as stated in this policy, we will ensure we do so pursuant to the requirements of the Privacy Act.

10. If Xircon Homes holds the personal information about an individual that was collected for a particular purpose, we will not disclose the information for another purpose unless:

(a) The individual has consented to the use or disclosure of the information; or
(b) The individual would reasonably expect us to use or disclose the information for a secondary purpose; or
(c) It has been authorised by an authority.

THIRD PARTY DISCLOSURE

11. Subject to clause 4(b), the types of third parties to whom we may disclose your personal information include:

(a) Experts or other third parties contracted as part of our engagement;
(b) Our service providers;
(c) Our professional advisors;
(d) As part of an engagement, if you are customer, an employee, a contractor or supplier of services to one of our clients, then we may disclose your personal information as part of providing services to that client;
(e) As part of an actual (or proposed) acquisition, disposition, merger or de-merger of a business or to enter into an alliance, joint venture, or referral arrangement; or
(f) Government or regulatory bodies or agencies, as part of an engagement or otherwise, (for example, the Australian Taxation Office).

12. Where information relating to a client’s affairs is to be disclosed to a third party, prior to any disclosure, Xircon Homes will clearly inform you that there will be such disclosure and obtain your permission.

13. Xircon Homes does not disclose personal information to third parties for the purposes of allowing them to send marketing material to you.

(a) However, we may share non-personal, de-identified or aggregated information to them for research or promotional purposes.

DISCLOSURE OF PERSONAL INFORMATION OVERSEAS

14. Prior to any disclosure of personal information overseas Xircon Homes will clearly inform you of the disclosure and obtain your permission.

15. Xircon Homes may store, process or back-up your personal information on servers that are located overseas (including through third party service providers).

16. In some circumstances, Xircon Homes may also use third party service providers to carry out its functions and provide services. We may store, process or back-up your personal information on servers that are located overseas (including through third party service providers).

PRIVACY ON OUR WEBSITE

17. Cookies and Web Beacons:

(a) Cookies and web beacons are used on our website, primarily to enhance your online experience and to make our website more useful and attractive to you.
(b) Cookies are small text files placed on your computer when you first visit the website. Most browsers now recognise when a cookie is offered and permit you to refuse or accept. If you are not sure whether your browser has this capability you should check with the software manufacturer or your internet service provider.

18. Your Choices:

(a) You have several choices regarding your use of our website. In general, you are not required to provide personal information when you visit our website. However, if you apply to receive information about our services, events or to shop online or apply for a job, provision of certain personal information will generally be required.

19. Links to Third Party Websites:

(a) Our website may contain links to third parties’ websites. Those other websites are not subject to our privacy policy and procedures. You will need to review those websites to view a copy of their privacy policy.
(b) Our service required access to Facebook messenger for the purpose of delivering our service to you. Facebook is subject to its own terms and conditions and these must be read and considered by you prior to using Facebook.
(c) Xircon Homes does not endorse, approve or recommend the services or products provided
on third parties’ websites.

SECURITY OF PERSONAL INFORMATION

20. Xircon Homes will take such steps as are reasonable in the circumstances to protect the personal information from:

(a) Misuse, interference, and loss; and
(b) Unauthorised access, modification or disclosure.

21. Xircon Homes will take such steps as are reasonable in the circumstances to destroy any personal information that is no longer needed.

GAINING ACCESS TO PERSONAL INFORMATION WE HOLD

22. You can request access to your personal information, subject to come limited exceptions permitted or required by law.

23. Such request must be made in writing to Xircon Homes.

CORRECTING INACCURATE PERSONAL INFORMATION

24. If you believe that any personal information Xircon Homes has collected about you is inaccurate, not up to date, incomplete, irrelevant or misleading, you may request a correction.

25. To do so, please contact us and we will take reasonable steps to correct it in accordance with the requirements under the Privacy Act.

26. Please see the ‘How to Contact Us” section for details.

HOW TO CONTACT US

27. By email to: admin@xirconhomes.com.au